Terms and Conditions

The Brookby Lodge and its associated contractors undertake to care for the health and wellbeing of the customers pet(s) to the best of their ability, but will not be held responsible for any issues, health or otherwise, illness or loss for any reason whatsoever.

All quotes and prices given are for ruling rates and any increases applying at the time of travel will be additional and payable by the customer.

High Season surcharges apply between December 20 – January 10. Any bookings which include these dates will require a non-refundable and non-transferable deposit of $100 per cat and $200 per dog.

Check-in/check-out 7.00-am – 6.00pm Weekdays, 7.30am – 6.00pm Weekends and Public Hols. Closed Xmas Day.

Bedding is washed frequently so all pets belongings are clearly named to avoid loss. All pets must have current vaccination certificates with vaccines including Kennel Cough and Lepto having been administered at least 7 days prior to check-in. Please ensure your pet is flea and worm free.

Any pets not collected 7 days after due date of leaving Brookby Lodge will be deemed to be abandoned, and unpaid boarding will become immediately payable.

Any unpaid boarding will have collection charges added and be passed on for collection.

Any unpaid debt is subject to a 20% penalty charge plus all collection costs.