What you need to know
We understand that being separated from your animal family, for whatever reason or length of time, can be unnerving. We do not mind how many questions you have. No amount of emails or phone calls are a nuisance. We will always get back to you with answers as promptly as we can.
Co-ordinating the drop off and pick up of your pets with your own schedule can be tricky to organise. We try to be as flexible as we can and can be available for drop off and pick up times between 7.00am – 6.00pm each day.
To make sure you have a clear idea, we always communicate with emails that include drop-off and pick up times, times, your booking details and vaccination expectations.
Vaccinations required when staying at Brookby Pet Lodge
Dogs – require the following vaccinations – Parvovirus, Distemper, Hepatitis, Adenovirus 2, Parainfluenza, Leptospirosis, and Bordetella (less than 1 year and more than 14 days prior to their arrival in N.Z.
Cats – require the following vaccinations – Rhinotracheitis and Calicivirus (less than 1 year and more than 14 days prior to their arrival in NZ
When checking your pet in, our trained staff will be there to ask you to provide paperwork documenting your pet’s vaccination history.
Want to know how your pet’s stay is going? Check out our Facebook page. We put up regular posts and updates on our guests.
Time to go home, and we’ll provide you with a verbal report of how well your dog or cat did during their stay, after all they can’t quite fill you in on the ride home. We’ll let you know who their best friend was, how they were eating and how their walks and playtime went.
Customer service and our cat and dog safety is something we take every seriously. If we need to discuss your pet’s behaviour or health, we will make every effort to contact you so we can work together toward a positive outcome for your pet, our pack and our staff.